All services offered on this website are exclusively for worldwide.
Would you like to continue?
Home
Why Cieldx Wallet
Cieldx Ownership
Download App

Privacy Policy

Your privacy is critically important to us.

Your privacy matters the most to us, and this is the reason why we have created this privacy policy, where we shall discuss how our website and our wallet application take care of your private information. Talking about this privacy policy in general, the terms such as “we,” “our,” or “us” directly refer to Cieldx. In this policy, we shall have a discussion on how this website collects, stores, uses, processes, and protects user information when you interact with our website or our app. This ensures that you agree to the collection as well as the use of information as explained in this policy.

Information that we collect

Our website may collect different types of information so that we can provide you with asked services and improve them. Here is the information that we may collect, when needed:

  • Personal information: Our website, i.e., https://cieldx.com/, may collect personal information from users such as your name, email address, and contact details. You may voluntarily provide these details while creating an account, contacting support, or subscribing to updates from our end.
  • Device and usage information: Besides that, our website might also collect device information. This may include IP address, Operating System, device type, browser type, and usage pattern.
  • Transactional information: When you use our crypto wallet, transaction-related information may be processed through the blockchain networks. Please note that blockchain transactions are public and are permanently recorded. However, we do not store or control blockchain data.
  • Cookies and tracking technologies: Sometimes, our website may use cookies and similar technologies. This helps in enhancing user experience, improving our service, and analyzing our website traffic.

How do we use your personal information?

Our website- https://cieldx.com/ collects users’ information to serve different purposes, including the following:

  • To help you provide, operate, and maintain our services.
  • So that we can improve functionality, performance, and user experience.
  • To help you communicate with users regarding updates, support requests, and notifications.
  • Besides that, it helps us detect, prevent, and address technical issues/security threats.
  • Moreover, to comply with legal and regulatory obligations.
  • We only collect necessary information from users so as to improve and provide you with the necessary services.

Data security

We take necessary measures to protect your information seriously and implement appropriate technical and organizational measures. Besides that, this platform uses modern security practices to prevent unauthorized access, information disclosure, and misuse. For this, we use measures such as secure data storage, encryption, and access control systems.

However, you should note that no system is completely secure, though we try our best to protect your details. Please note that, being a user, you should also take necessary measures to maintain the security of your device, password, and wallet details.

Crypto wallet security

A crypto wallet is designed to prioritize user information and security. Being a user, it is your duty to safely store your private keys, passwords, and recovery phrase. If you ever lose this information, apparently, you will lose access to all your digital assets. In that case, we may not be able to help you recover those assets.

Information sharing

We neither sell, nor trade, nor rent your personal details to third parties. However, in some scenarios, we may share your details with third parties, including the following:

  • Our trusted service providers who help us in operating our platform.
  • When it is required by law, legal process, or government authorities, under any circumstances.
  • Moreover, it helps protect our rights, users, or platform from any kind of potential fraud, security threats, or illegal activity.
  • When we connect with our third-party partners, we ensure that they ensure complete confidentiality and security of your information.

Third-party services

Our services include links to third-party websites, services, and blockchain networks. However, you should note that we’re not responsible for their privacy practices or any other external platforms. Besides that, we also encourage users to review their respective policies before they interact with them.

Data retention

Though we retain user information, we do not keep it for a duration longer than we need it. We only process your information to fulfil the purpose outlined in this Privacy Policy and to comply with legal obligations.

Your privacy rights

Based on your location and the laws applicable there, you may have some rights on your personal information, which are as follows:

  • The right to access the personal information we hold about you as and when you want.
  • The right to request correction of inaccurate information, if there is any.
  • The right to request the removal of your data where legally permitted.
  • You can also ask us to withdraw the consent to use your information.
  • If you wish to exercise any rights, you can contact us directly.

Changes to this privacy policy

The privacy policy of https://cieldx.com/ will change from time to time and we do so to reflect any kind of changes to our services, technology, or legal requirements. Please check the update date of this policy before you seek our services.

Contact us:

If you have any queries about this policy or wish to exercise your rights mentioned here, please get in touch with us by using the following contact details: